LANGHAM HOTELS INTERNATIONAL GETS EVEN MORE PERSONAL WITH NO STRINGS ATTACHED PLUS
MICE Pledge Strikes a Chord with Meeting Planners

31 March, 2010

Langham Hotels International is launching No Strings Attached with a PLUS, an enhanced MICE pledge that will take personalised service to new levels with Delegate Concierges. The pledge features even more benefits while continuing to make life simple and efficient for meeting planners.

The programme was originally launched in 2009 to help planners during the downturn and continues to feature waivers on cancellation terms, attrition rates and internet charges as well as the removal of the food and beverage minimum requirements.

For 2010, the programme introduces Delegate Concierges which will serve the needs of all the attendees and not just the conference planner. The dedicated Delegate Concierge service will assist participants to focus on their event by running their day to day personal errands and last minute requests.

Alison Styles, Vice President – Sales for Langham Hotels International said: “While thankfully the global recovery appears to be underway, the key for success lies in financial prudence and accountability. The hospitality industry remains mindful that challenges still remain which is why we have retained all the key benefits of the original No Strings Attached and added further value for 2010.”

“The Delegate Concierge service is like giving attendees their own personal assistant while they are away from home,” she added.

Meanwhile, for qualified groups, complimentary pre-event site visits including airport transfers and accommodation will be offered.

During the event, the meeting planner and VIPs will continue to enjoy the benefits of the Langham’s takethelead MICE service commitments. These include special treats to pamper the meeting planner upon event completion, use of a complimentary mobile telephone as well as a dedicated office.

For takethelead members, if the event is valued at US$5,000 or more, then a ‘meeting credit’ can be used for the same meeting or applied to a future event which will save even more.

“Planners are still looking for hotels to be more flexible and responsive while still offering extraordinary levels of service,” said Ms Styles.

“The waivers in No Strings Attached PLUS and the meeting credits are effective ways of putting our best deals forward while the Delegate Concierge and added value elements reinforce our service. The hotel that offers this powerful combination is the one most likely to secure the business.”

”While sharing the risk with meeting planners, Langham offers flexibility with a human touch as we continue to invest in long term business partnerships,” she added.

Langham Hotels International No Strings Attached PLUS is valid for newly-contracted bookings taking place from now until 31 December 2010 at participating hotels.

No Strings Attached PLUS at a Glance*

Cancellation Terms Waived

Traditional meeting contracts include cancellation clauses which carry substantial penalties. No Strings Attached PLUS offers complete flexibility:

•	All deposits refunded if a meeting is cancelled at least 60 days prior to the event.
•	50% of your cancellation fee credited to your next meeting in 2011 at any Langham property around the world should you cancel within 60 days of the meeting.

No Attrition Rate Charges

Meeting contracts carry a charge if the minimum hotel room number is not met. This is now waived under Langham’s No Strings Attached PLUS pledge.

No Food and Beverage Minimums

•	Most meeting contracts stipulate a minimum food and beverage requirement. Langham Hotels International waives this for group bookings.

Internet Charges Waived

•	Internet charges will be waived at all participating hotels for all delegates staying in the hotel and general session meetings.

* Terms and conditions apply at participating hotels


About Langham Hotels International

Langham has a legendary hotel heritage dating back to 1865 when The Langham in London originally opened as Europe’s first Grand Hotel. For over 140 years, this flagship hotel has been at the forefront of sophisticated and gracious hospitality. Today, all Langham Hotels worldwide inherit the same philosophy that reflects elegance in design, innovation in hospitality, genuine service and captivation of the senses creating a truly unique hotel experience.

The group is pursuing an aggressive portfolio growth strategy using its distinctive brands and affiliate – The Langham, Langham Place and Eaton. Currently 19 hotels, including affiliates, are open or in the pipeline across four continents.

The Langham is where guests can enjoy service with poise and be enchanted by our innovation and traditions while Langham Place, the fun sibling of The Langham, is about living the 21st century through design, technology and attitude, epitomising stimulating and artistic hospitality.

Langham Hotels International is a wholly-owned subsidiary of Great Eagle Holdings (Stock Code: 0041) which was founded in 1963 and listed on the Hong Kong Stock Exchange in 1972.

About Eaton Hotels International

Eaton Hotels International is a premium affiliate brand of Langham Hotels International.
The upscale Eaton Luxe, the midscale Eaton Smart and Eaton House serviced apartments balance simplicity and style with high levels of comfort and service in a clearly defined value for money proposition while incorporating the latest sustainability practices.

Each hotel is also given a sense of place with accents from the local surrounds so each property will present the spirit of its location in interesting and surprising ways while offering spirited can-do service.

Eaton Hotels International is part of Great Eagle Holdings (Stock Code: 0041) which was founded in 1963 and listed on the Hong Kong Stock Exchange in 1972.

Reservations for Langham hotels can be made by logging onto langhamhotels.comor eatonhotels.com.


For further information, please contact:

Sherona Shng Vice President - Communications Eaton Hotels International Tel: (852) 3552 3938 Fax: (852) 3552 3902 Email: sherona.shng@langhamhotels.com	Ainslie Cheung Director of Public Relations (International) Langham Hotels International Tel: (852) 3552 3823 Fax: (852) 3552 3902 Email: ainslie.cheung@langhamhotels.com