| 1. |
The competing rate from another internet source must be a publicly available rate. |
| 2. |
Competing rate must be lower than the rate on langhamhotels,com or one of our branded websites (The Langham, Langham Place and Eaton). It must be a room-only rate that is publicly available, viewable and immediate bookable with instant confirmation on another website for the same hotel, and for the same room type, same dates, same length of stay and same number of guests.
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| 3. |
This policy applies to room only rates publicly available for online reservation, excluding other charges such as transportation, meals and other services. |
| 4. |
Rate comparison will be made net of any taxes, gratuities or any other fees associated with the room rate, the comparison rate must still be available at the time Langham Hotels validates the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the Guarantee. |
| 5. |
In the event of a multiple night stay, the Best Online Rate Guarantee will compare the total room cost of the stay as booked at langhamhotels.com or branded websites with the total room cost of the stay booked at a Competing Rate. |
| 6. |
This policy does not apply to the following:
- Rates that are not publicly available, such as negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon Langham and a specified group.
- Discount rates offered only to members of groups and individuals only who meet previously-specified criteria, including but not limited to AAA members, seniors or government employees
- Package rates including the room and other components such as travel arrangement, car rental, entertainment, and/or non-breakfast meals
- Package or group add-on rates for extended stay
- Negotiated for stays extending beyond 14 nights
- Rates that are available on opaque or auction websites that do not disclose hotel name until the reservation is completed, for example Priceline and Hotwire
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| 7. |
The claim form should be submitted within 24 hours of booking and at least 24 hours prior to your check-in date. |
| 8. |
langhamhotels.com reservation confirmation number is required when making a claim. |
| 9. |
If a lower rate is reserved through a website (other than langhamhotels.com), Langham Hotels are not responsible for any fees incurred due to your cancellation of that reservation. |
| 10. |
Langham Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the competing rate is genuinely available and that the claim meets all terms and conditions. In case of dispute, Langham Hotels' decision is final. |
