As the heart of the community, all of us at The Langham, New York, Fifth Avenue are taking every step we can to ensure the safety and well-being of our city, our guests, and our employees. As we continue to remain vigilant and implement stringent measures against the spread of the novel coronavirus (COVID-19), the health of all our guests and colleagues remains, as always, our top priority. 

The Langham, New York has taken the Stay Well NYC Pledge, a commitment to the everyday practices that will keep New York City healthy and safe as a community.


  • Guests’ temperatures checked upon arrival
  • All guests will be asked to sign a health and travel declaration upon check-in
  • During check-in, guests’ preferences established regarding housekeeping services, minibar replenishment and Private Kitchen delivery
  • Guest contact areas sanitized after each interaction (e.g. front desk)
  • Door and bell attendants wear gloves and sanitize luggage before bringing them up to the room
  • Social distancing promoted throughout the hotel with signage on display as a reminder
  • High-touch areas throughout the hotel sanitized on a regular basis
  • Automated hand sanitizers located throughout the hotel
  • Guests encouraged to opt for Express Check-Out as a contactless check-out option


  • Personal Protective Equipment kits provided for guests
  • Decorative items removed (e.g. cushions and magazines)
  • Pillow protectors changed after each guest’s stay
  • All glassware and chinaware sterilized daily
  • Electrostatic disinfectant sprayer used between each guest stay


  • Contactless delivery of Private Kitchen (in room dining), if requested
  • Restaurants and bar floor plans arranged to meet local guidelines on social distancing
  • All restaurant guests complete a health declaration form and have their temperature checked
  • Face masks are available, along with hand sanitizer
  • Scheduled sanitising of all shared surfaces every 30 minutes
  • All food and beverage colleagues wash their hands every 30 minutes


  • Gym and spa floor plans arranged to meet local guidelines on social distancing
  • Health and wellness protocols aligned with local authorities’ recommendations to include temperature checks, Personal Protective Equipment kits, health declaration forms and social distancing everywhere except the treatment rooms
  • All public areas sanitized on a regular basis
  • Automated hand sanitizers in use throughout the hotel


  • All meeting and event floor plans arranged to meet local guidelines on social distancing
  • Clients encouraged to select pre-plated options or a served buffet - no self-service offerings at this time
  • All spaces thoroughly sanitized daily with high-touch areas sanitized hourly
  • Personal Protective Equipment kits provided for every guest
  • Automated hand sanitizers in use
  • Social distancing promoted with signage at all events
  • All third parties (e.g. florist, audio visual, entertainers) must strictly follow hotel standards


  • All visitors to the hotel, including colleagues and third parties, to have their temperature taken on a daily basis
  • All colleagues to practice COVID-19 cleaning & sanitizing protocols and observe social distancing both at the front of the house and heart of the house
  • Continuous training ensures protocols are adhered to 24/7
  • All workstations and colleague shared areas, both front of the house and heart of the house, planned to maintain social distancing

Please contact us if you have questions or require additional information about our preventive measures and protocols. The Langham, New York, Fifth Avenue continues to be committed to the health, wellness and safety of all our colleagues, guests and travel partners. We are in this together and we wish for everyone to stay safe and healthy. Keep well and stay strong.

*Our restaurant and bar, Gym & Spa are currently closed, however these measures will be implemented to ensure the safety of our staff and guests once they are reopened.


Cancellation Policies

In consideration of the virus outbreak and in order to facilitate our hotel guests to change or cancel their reservations, LHG will implement the following cancellation policies:

Direct Individual Bookings to LHG Hotels

With immediate effect, we will provide a full refund (and waive all related fees) on cancellations made at least 24 hours prior to arrival date for all travellers for stays up to and including 18 December, 2020.

Third-Party Individual Bookings to All LHG Hotels

For individual bookings made by a travel agent or an online booking platform, guests will need to contact their agent/booking site and refer to their terms and conditions regarding refunds and cancellation fees.

Group & Catering Bookings

For group and catering bookings, please contact the hotel directly for all enquiries.



In our ongoing commitment to care for our guests and colleagues, we will continue to closely monitor the rapidly developing events and we wish for everyone to stay safe and healthy in the meantime. Your support is always deeply appreciated and we are very much looking forward to welcoming you back to our hotels soon.