The langham, melbourne


As the heart of the community, all of us at The Langham, Melbourne are taking every step we can to ensure the safety and well-being of our city, our guests, and our colleagues. As we continue to remain vigilant and implement stringent measures against the spread of the novel coronavirus (COVID-19), the health of all our guests and colleagues remains, as always, our top priority.

As per the Victorian State Government Department of Health and Human Services, facemasks must be worn indoors unless an exemption applies. For more information, please visit their website:



In accordance with the Victorian Government regulations, all guests upon arrival must provide proof of COVID-19 vaccination. Only fully vaccinated guests or guests who have an official medical exemption (medical certificate or letter from a Chief Health Officer approved medical practitioner, with matching personal photo identification) will be permitted entry into the hotel. Children 12 years and over must be fully vaccinated whilst children under 12 years old do not need to be vaccinated if accompanied by fully vaccinated adults. 

For further information please visit



Please note that The Langham, Melbourne does not accommodate guests who are required to isolate. Should guests state upon arrival that they are staying for isolation purposes, guests will not be able to check-in to the hotel.



  • During check-in, guests’ preferences established regarding housekeeping services, minibar replenishment and Private Kitchen delivery
  • Guest contact areas sanitized after each interaction (e.g. front desk)
  • Doormen and bellboys wear gloves and sanitize luggage before bringing them up to the room
  • Social distancing promoted throughout the hotel with signage on display as a reminder
  • High-touch areas throughout the hotel sanitized on a regular basis
  • Automated hand sanitizers located throughout the hotel
  • Guests encouraged to opt for Express Check-Out as a contactless check-out option


  • Personal Protective Equipment kits provided for guests
  • Decorative items removed (e.g. cushions and magazines)
  • Pillow protectors changed after each guest’s stay
  • All glassware and chinaware sterilized daily
  • Electrostatic disinfectant sprayer used between each guest stay


  • Contactless delivery of Private Kitchen (in room dining), if requested
  • Restaurants and bar floor plans arranged to meet local guidelines on social distancing
  • All restaurant guests complete a health declaration form and have their temperature checked
  • Face masks are available, along with hand sanitizer
  • Scheduled sanitising of all shared surfaces every 30 minutes
  • All food and beverage colleagues wash their hands every 30 minutes


  • Gym and spa floor plans arranged to meet local guidelines on social distancing
  • Health and wellness protocols aligned with local authorities’ recommendations to include temperature checks, Personal Protective Equipment kits, health declaration forms and social distancing everywhere except the treatment rooms
  • All public areas sanitized on a regular basis
  • Automated hand sanitizers in use throughout the hotel


  • All meeting and event floor plans arranged to meet local guidelines on social distancing
  • Clients encouraged to select pre-plated options or a served buffet - no self-service offerings at this time
  • All spaces thoroughly sanitized daily with high-touch areas sanitized hourly
  • Personal Protective Equipment kits provided for every guest
  • Automated hand sanitizers in use
  • Social distancing promoted with signage at all events
  • All third parties (e.g. florist, audio visual, entertainers) must strictly follow hotel standards


  • All visitors to the hotel, including colleagues and third parties, to have their temperature taken on a daily basis
  • All colleagues to practice COVID-19 cleaning & sanitizing protocols and observe social distancing both at the front of the house and heart of the house
  • Continuous training ensures protocols are adhered to 24/7
  • All workstations and colleague shared areas, both front of the house and heart of the house, planned to maintain social distancing

Please contact us if you have questions or require additional information about our preventive measures and protocols. Langham Hospitality Group continues to be committed to the health, wellness and safety of all our colleagues, guests and travel partners. We are in this together and we wish for everyone to stay safe and healthy. Keep well and stay strong.


Cancellation Policies

In consideration of the virus outbreak and in order to facilitate our hotel guests to change or cancel their reservations, LHG will implement the following cancellation policies:

Direct Individual Bookings to LHG Hotels

We have updated our cancellation policies. From 1 October 2021, guests will need to refer to the terms and conditions regarding refunds and cancellation fees on their respective bookings.

Third-Party Individual Bookings to All LHG Hotels

For bookings made by a travel agent or an online booking platform, guests will need to contact their agent/booking site and refer to their terms and conditions regarding refunds and cancellation fees.



In our ongoing commitment to care for our guests and colleagues, we will continue to closely monitor the rapidly developing events and we wish for everyone to stay safe and healthy in the meantime. Your support is always deeply appreciated and we are very much looking forward to welcoming you back to our hotels soon.