HOTEL CORPORATE SOCIAL RESPONSIBILITY

At The Langham, London, we are dedicated to reducing our environmental footprint and preserving our world for future generations. In line with the Langham Hospitality Group’s goal to achieve Net Zero impact by 2045, we have implemented policies, action plans, and initiatives, with interim targets set for 2030, to ensure we meet our responsibilities and drive meaningful change.

Our main focus areas are energy efficiency, water efficiency, circularity, and sustainable sourcing. We actively engage with our stakeholders and provide regular training and awareness programs for colleagues to achieve these goals collectively.

We also encourage our guests to support our initiatives through small yet impactful actions, such as turning off lights when leaving the room, switching off taps when brushing teeth, and using the in-room recycling compartment. Guests can further participate in our Guest of The Earth program, helping us save energy, water, and chemicals by changing linens and towels every second day instead of daily.

Beyond our operations, we are committed to building closer connections with the local community. We support selected charities and run an annual community involvement program, offering volunteering opportunities for colleagues and helping make a positive impact locally.

Through these initiatives, The Langham, London strives to combine luxury hospitality with environmental responsibility, ensuring a sustainable future for all.

CONNECT PROGRAMME

ANNUAL SUSTAINABILITY PROGRAMME

Langham Hospitality Group Sustainability Programme CONNECT, the corporate sustainability programme of LHG, focuses on four key areas: Community, Environment, Governance, and People.

We aim to help our colleagues recognise the connection between our campaigns and their impact on the environment/community, while also encouraging our stakeholders to integrate sustainability into their lifestyles.

From 2025, we will put our focuses on enhancing the communications of the group's sustainability policies/programme, fostering our net-zero targets and creating positive impact on the community.

TRANSPARENCY

SUSTAINABILITY POLICY | GENDER PAY GAP REPORT | MODERN SLAVERY STATEMENT | DIVERSITY AND INCLUSION POLICY | COMPLAINTS HANDLING POLICY

RECOGNITION

EARTHCHECK PLATINUM CERTIFICATION

We partner with EarthCheck, which audits and monitors our environmental and sustainability performance every year.

We achieved Platinum certification for the 5th year in 2024, we're the first UK Hotel and first 5-star Hotel in Europe to achieve Platinum in 2020, and are currently one of two hotels in Europe and UK with Platinum Certification.

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GREEN TOURISM GOLD CERTIFICATION

Green Tourism recognised our environmentally-friendly practices, as well as our commitment to becoming a more sustainable tourism business.

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ISO CERTIFICATION

In 2021 we achieved ISO 14001 Certification for Environment and ISO 45001 for Health & Safety. ISO Certification is proof that we have been independently audited by a third party and that we comply with high international management standards approved by the International Standards Organisation.

TRIPADVISOR GREENLEADERS GOLD CERTIFICATION

Tripadvisor is the world's largest travel site and its GreenLeaders program is helping its community of more than 200 million travellers to plan greener trips by highlighting eco-friendly hotels and B&Bs, from budget to luxury, committed to green practices like recycling, local and organic food, and electric car charging stations.

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SUSTAINABLE PRACTICES

PUBLIC AREAS

Energy-efficient lighting

Auto-detect urinals

Eco-friendly cleaning products

Dual-flush toilets

Natural lighting

Used furniture donations

Eco-labeled hand towels, tissue and toilet paper

Refillable soap dispensers in bathrooms

Removed single use plastics

Biodegradable umbrella bags

GUEST ROOMS

Natural lighting

Low-flow shower fittings and taps

Energy-saving lighting

Energy-efficient heating and cooling

Recycling bins

Low-flush toilets

“Guests of the Earth” Programme offering guests the option to reuse bed linens and towels

Used clothing, linen and furniture donations

Press reader on TV

Eco-labeled hand towels, tissue and toilet paper

Refillable soap dispensers in bathrooms

Removed and replaced single use plastics

Eco-friendly cleaning products

In-house bottled water in reusable bottles

Modular energy efficient boilers

BMS System

Energy efficient equipment plan

DINING AND BANQUETS

Signing of the Sustainable Fish City Pledge

Used cooking oil recycling to vehicle fuel

Energy-efficient lighting

In-house bottled water in reusable bottles

Use of local and sustainably sourced food products

Linen, cutlery, crockery and utensils donated to charities that supports the homeless

Used tableware and furniture donations

Non-recyclable waste is incinerated to create electricity for the National Grid

Food donations to local charities

Sponsorship of charity events

All of paper used is eco-labelled or recycled

Reusable napkins and tableware

20% of our menus are plant-based

Zero waste to landfill waste management program

Food waste recycling to create renewable energy and bio fertiliser through anaerobic digestion

Removed and replaced single use plastics

Modular energy efficient boilers

Energy efficient kitchen equipment plan

EVENTS, MEETINGS AND CONFERENCES

CONNECT Conferences offer sustainable meeting solutions and initiatives for event planners

Removed and replaced single use plastics

Recycling bins in meeting rooms

Energy efficient lighting

In-house bottled water in reusable bottles

Individually-controlled air-conditioning in meeting rooms

CHUAN BODY & SOUL

Using organic skincare products made with ingredients sourced from the Rhug Estate in North Wales, such as honey, beeswax, and foraged botanicals.

Removed and replaced single use plastics

Recycling bins in treatment rooms

Energy efficient lighting

Individually-controlled air-conditioning in treatment rooms

Eco-labeled hand towels and tissue and toilet paper

Low-flow shower fittings and taps

Energy efficient heat exchanger for pool

OUR COMMUNITY PARTNERSHIPS

Our annual community programme enables staff to give back to the local community, through a slew of fundraising and volunteering opportunities. There, our staff use their expertise to conduct cookery classes, help with maintenance, or assist in big charity events.

In 2024 we won the Most Positive Community Impact Award at the Business Awards UK's Hospitality Awards. Furthermore we were sponsors of the Marylebone Music Festival in June 2025 in aid of the Marylebone Project charity and supporting local musicians.

If any of the charities we partner with resonate with you, we encourage you to join us and support them too.

REFUGE NETWORK UK

Refuge Network UK is a community interest non-profit charity working with homeless people, rough sleepers and individuals and families living in extreme poverty. Their primary constituency consists of homeless people, refugees, rough sleepers, and individuals/families experiencing destitution in London.

Langham colleagues are volunteering with the Central London Feeding Project to prepare and distribute food to homeless people on the streets of London and joining outreach support workers.

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KIDS

KIDS enables children and young people with special educational needs and disabilities to enjoy their lives and achieve their ambitions. At the same time, the charity provides support and guidance to families.

The Langham family supports this charity through volunteering projects. We have held cooking or art classes to teach skills, and helped to clean and maintain playgrounds and accommodation.

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PLAN ZHEROES

Plan Zheroes uses an online food donation platform that connects businesses to those in need. Not only does this reduce food waste, but charities and community groups also get quick and easy access to food donations.

The Langham family uses this platform daily to inform local charities about surplus pastries and bread products.

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DEBRA

DEBRA is a national medical research charity and patient support organisation for anyone in the UK living with an inherited form of Epidermolysis Bullosa (EB) (also known as “butterfly skin”), their family members, carers, plus healthcare professionals and researchers specialising in EB.

Every year The Langham hosts the Debra Great Chef’s Fundraising Dinner. In 2024 the event raised £120,000.

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